More than just a buzzword, we place users in the center of a product or service, which allows us to discover how they experience the service.
We do this by implementing a range of techniques including observations, field research and prototype testing to gather insights into the consumer’s needs and behaviours.
We look at the whole user journey and consider each touch point of that service before diving in. A holistic approach can be achieved by highlighting the different user experiences and user journeys. Working in an expert vacuum for too long leads to biased conclusions. The holistic approach considers the entire environment in which the service exists.
Nothing hurts more than to drag your delivered work to the trash bucket. Co-creation is the process of involving users not only in the design of the solution, but also in the production phase and during the development of it. All stakeholder groups should be involved in the service design process. For long-term projects we use Design Sprints, hereby stimulating client buy-in, saving time and...budget.
Together we analyse what's needed for delivering a successful project, usually that means less than the initial client briefing. Which basically means more user satisfaction. As a result-oriented agency we stay away from technology deseases like feature-itis or corporate blah-blah, so we will interrupt and cut through the noise, as time is valuable. There is no simplicity formula, but we aim for goalscoring wizardry without breaking the bank.
Tell us something about you and your business that makes us laugh or cry, but sparks our interest. The harder the challenge, the more interested we usually are. Drop a line - and let's make it work.